Bill's Business Writing

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Workplace Coaching

When my father joined the workforce, the idea of hiring a coach to help him develop his job skills would have seemed utterly absurd. His boss would have regarded such a suggestion as beyond lunacy. Why spend a penny on one-on-one coaching? You either quickly learned on the job what was expected of you or you were fired. After WW II, both public and private sector organizations began to invest substantially in staff development. The ruling model was classroom training. New employees were shipped…See More
Jul 21, 2009
Bill Templeman created Bill's Business Writing
Jul 21, 2009

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How To Deal With Difficult People

Over the holidays a friend (I’ll call her Linda) who works in retail took me aside to vent about one of her colleagues. This individual (let’s call him Stan) managed to press every imaginable button on Linda’s personal control panel.



First of all, he was very talented and he knew it. Stan ranked among the top team managers in her firm. His mastery of particular product lines was unassailable. Everyone looked up to him for his expertise. Therein was part of the problem. Stan could not… Continue

Posted by Bill Templeman on September 22, 2010 at 12:13pm

Converting Enemies To Allies: How To Build Alliances That Work

Not long ago a director of a mid-sized consumer goods retailer asked me to help her resolve a conflict between two of her managers, Sarah and Carl. Sarah was focused, driven and had a reputation for getting what she wanted, no matter what. Her most important project was in jeopardy. Despite her sincere efforts at negotiating in good faith, she could not get Carl, the manager of IT for her region, to support her. Her project required a significant level of teamwork. Everyone in the region would… Continue

Posted by Bill Templeman on September 22, 2010 at 12:00pm

What Really Motivates People At Work? How To Move Beyond Carrots And Sticks

For anyone who manages staff, getting the best out of your people can be a continual struggle. How can you reward good performance in a way that will guarantee continued improvement? How can you ensure that poor performance is turned around? Even during a recession, fear of losing one’s job at best only leads to compliance with minimum performance standards. Sullen compliance is no substitute for enthusiasm and excellence. Fear is not very good as a motivator of discretionary effort.… Continue

Posted by Bill Templeman on September 22, 2010 at 12:00pm

Viral Leadership: How Can You Create Positive Change in Your Organization That Spreads By Itself?

Ellen, a business owner in the service sector with a staff of 40 employees, was overwhelmed by my question: “What could you do to create momentum about the changes you want to see around here without spending money or taking people away from their jobs?” The two of us were near the end of a long meeting on what she could do to improve her bottom line. The issues of falling revenue, customer dissatisfaction, aggressive competition and poor teamwork were welded together like sheet metal in a… Continue

Posted by Bill Templeman on September 22, 2010 at 12:00pm

 
 
 

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